We had an interesting experience with Hotel Cascada in Albuquerque, New Mexico and with the deal site Living Social. I will be doing this review in 2 parts so it’s not as long. This portion covers our experience with Living Social and Part 2 covers our experience with Hotel Cascada. You can find Part 2 about our problematic Living Social experience here: Hotel Cascada Waterpark and Living Social Review Part 1.
That Thursday we had set up to go to the Waterpark. Their hours for that day were from 4pm-9pm. We arrived before 4pm and could not figure out where to park. Their signs for the Waterpark were pointing to an area where people staying in the hotel park, and their was no entrance for the Waterpark on that side. We ended up driving around until I finally went back out front and parked in their front lot. We didn’t know how to get to the Waterpark so when I called I was told just to go in the front of the hotel and ask for help. The woman at the front desk, blonde with a slightly foreign accent, told us to go straight, turn, go to the second floor, and go across the walkway. She was not very friendly or helpful. We missed where we were supposed to turn, went back, and did end up finding it. There are no signs posted as to where you go to pay for passes or pick things up. We ended up going downstairs and asking at the lifeguard station, only to be told to go back upstairs to the snack bar to pay. I think that should have been clearly displayed on a sign.
We had to wait in a long line, and when we finally got our turn, the girl said there were no passes for us! They said they would try to track down Patrick and in the mean time we got to stand around even more. I finally got tired of waiting and called the front desk. Luck would have it that I got the SAME unpleasant front desk woman who talked to me like I was an idiot. While trying to explain to her who I was trying to locate and why, a man walking by turned around and said he was the one who was going to help us. I hung up on our front desk friend, and he told me that Patrick had told him to arrange the passes and he forgot. He got our passes for us without us having to stand in line again thankfully! He also gave us a few locker tokens as well, which was very nice since we didn’t ask for him to do so. He gave us a small tour since I told him we had never been before, and showed us where things were. He wasn’t my idea of super outgoing but he was nice enough and accommodating.
The Waterpark is all indoors except for half of the hot tub which is indoors and outdoors. The activities are limited to a few things: a kiddie area with playground type of equipment and two slides, a pool type area with two basketball hoops and a climbing area, a large lazy river, a hot tub, and two tall water slides. This may seem like a lot until you’re there for more than an hour and have already done everything. For me, it didn’t offer a lot but my daughter really loved it and had a great time! Kids seem to be entertained with a lot less than us adults which is really nice sometimes.
They provide life jackets for kids who can’t swim which was a great thing to offer. When I had called I was told not to bring anything, that they provide everything. However, we saw many people who had brought their own floaties and inner tubes. The life jackets were too big for my daughter and floated up under her chin rubbing it raw even when we changed to a smaller size. Their inner tubes are HUGE and fit an adult well, but small kids not so much. If we ever go back, we will be taking her floaties and small inner tube.
They have two types of water slides: one you go down on your own and one you go down in an inner tube. Since my daughter is so small I wanted us to go down together in the double inner tube with two tubes attached. We got to do that only once because they only had two of the double tubes available. I think they need to have a lot more of them for guests because the place was full of people and I’m sure many wanted to ride together. We had to go down the rest of the times in separate tubes, but my kiddo still enjoyed it. The water slides go through the outside of the building and then shoot you back into a pool inside of the building that is connected to the lazy river. When you go through the parts outside the tubes are super hot and humid! We skipped the slide you go down without a tube because my daughter couldn’t take a life jacket and she can’t swim well enough to be without one.
The lazy river was my daughter’s favorite part. We went through many, many times, so many that I lost count! She even made a couple friends there and had fun going through with them over and over. We went through so many times that we knew exactly how to go through without getting as soaked! They have areas with water spraying at you from different directions, areas where water drops on you like rain and feels a bit like hail when it hits you, areas where water dumps on you from the top, and areas where you get pushed through the water by what feels like small waves. I recommend going through with an inner tube to make it easier to navigate and easier to hide from falling and spraying water.
The hot tub was nice for me during the times I got cold. I’d sit in the 2 foot deep kiddie pool/play area while my daughter played for a while, and then we’d make a stop at the hot tub to warm me up. It’s nice that it has an opening to go outside so you can sit in the hot water and feel the sun on your skin. My daughter got a mouthful of their water several times in several areas, which is not surprising. but she said it tasted a lot better than the pool water at our complex, so that’s a plus! The climbing area connected to the basketball hoops consisted of large foam shapes that my daughter said looked like jewels, and a net above. The foam jewels are connected to the bottom of the pool by a rope so it’s hard to keep your balance on them even holding onto the net. It was fun for her to try to go across without falling off and she did it quite a few times!
They closed the water slides down about 8:30-8:40. They closed the whole Waterpark down at 8:50. If the hours say till 9pm, they shouldn’t close anything until then. They do provide towels there as well which is handy so you don’t have to lug around your own. They don’t allow outside food or drinks though, which is a hassle, but we took a water bottle with us anyway. Mostly we had a good time and enjoyed it. There were a few problems and things I felt they could have done better, and I did get tired with the limited activities there, but for my little girl it was an awesome time – and in the end that’s what really matters! She told me she had a fantastic time and she didn’t want to leave. She loved being there and only left the play area once in the 4/12 hours of playing… but only to go to the bathroom!. I am disappointed they wouldn’t work with our vouchers and that we had to endure weeks of hassle just to get to go, but it was a fun night for her and that was my goal!
If you are staying in Albuquerque, New Mexico (and I’m not sure why you would want to…) this would be a fun place to stay so the kids can get a Waterpark trip in as well. I don’t know their hotel prices as we were just there for the Waterpark, but you can check them out and see if it’s worth it. Do beware of possible lacking customer service though! If you do have problems with them make sure you contact someone in charge and skip the non-in charge staff.